This is infuriating me and it's a real flaw in the soft. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. com, reset hub, phoned bt customer services, but nothing works. BT Business Smart HubBT. My PC is conntected with Ethernet. That’s easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data to find out if BT is down in the local area. The issue I'm having is tha. TP-Link Deco M5 review: What you need to know. My online account says it's activ. . 1. You will then see a page telling you that BT are activating your Parental Controls. Hi Trendy. To find out how to use it, just click on the dropdown for your Hub. Home phone including Digital Voice; BT. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. Monitoring gives you a much clearer picture of what your child has been viewing online. Welcome to BT’s official support community. Hi @johnsoka welcome to the forum and thanks for posting. How to use Quick Support. Includes a BT Home Hub (unless BT has already provided you with one). Re: Parental Controls. I have setup the parental control using the firewall rule, with time restrictions. . BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. BT Parental Controls only covers devices connected to the internet via the BT Home Hub or a BT Wi-fi hotspot. BT Home Hub 5: Upgrades and performance. I like the TP-Link’s simple approach to parental controls. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). If you have full fibre FTTP, you simply need a router. READ: BT Home Hub 5 hands-on. As long as you restarted the home hub 5 afterwards, you should get a clean IP address. You can change it at any time. Setting up. Scroll down to BT Web Protect and click Switch on BT Web Protect. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks agoI have enabled parentel controls and blocked Media Streaming from the options etc, You Tube site and some others won't work when i have done this, but he seem's to still be able to access other sites to watch movies on!!! Please Help? Is there anything I can do to delete his computer via WIFI fr. It helps to protect young people from adult content. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. BT Parental Controls is a network based solution designed to help parents protect their children online. GET YOUR DIGITAL TOOLKIT. I have had other routers in the past that allow me to do this but HH5 does. BT could provide firmware update to Smart Hub which could allow management of applications, browsers etc at per client (each device connected to hub) level for Parental Control type situations. Otherwise it’s a quick four-stage setup which you carry out in your browser which allows you to set up things like parental controls. Parental controls on BT. Some routers have better implementations than others, a good router will be able to have multiple daily start/stop times set for individual devices. For new box owners on BT Broadband usi. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. I The hub manager settings and MYBT settings are all correct and the settings do not work. Connect your hub to a power socket. Put the box into the original mailing bag and seal with the sealing strip. Turn on Restrictions. I have read of similar issues posted in this Com. It’s also important to consider installing anti-virus software and parental controls:I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. You can use it to totally protect anyone in your home, or lower. I have parental controls turned on for media streaming which I assume is causing the problem. For our Broadband Service Test tool, we’ve been recognised for the ‘Best Digital Customer Experience’ at the UK Customer Experience Awards 2023. 0:37. Home network (24 pages) Switch BT Home Hub Quick Start Manual. To find out how to use it, just click on the dropdown for your Hub. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. This is a nuisance as I use LinkedIn a lot for work and I cannot do what I need to do from phone/iPad. The best budget wireless router: D-Link EXO AX1800 (DIR-X1860) The best router for gamers: Asus ROG. BT Security & Parental ControlsI've recently started using a Hub 4. Mobile. Pay nothing until Spring 2024. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. ) 1 ACCEPTED SOLUTION. " If your child has an email address, enter it. Thanks. I have tried everything, help pages on BT. Hi @gooleys thanks for getting back to me, I've seen this happen before and we'll need to raise a case to get the parental controls system updated with your new broadband details. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. I've been struggling for over a year with virgin - wildly fluctuating speeds, poor connections and drop outs across our connected devices, almost daily resets. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. . BT Home Hub 4 3732 Hub 4-A ADSL Guide BB 5 [2]. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. Month 4 from £32. Recently we realised that they weren't working on the home iMac. That was around a week ago, and it still. To find out how to use it, just click on the dropdown for your Hub. There are three predefined filter levels (strict, moderate and light) available or you can customise your protection. Here’s how you can set up a passkey for all purchases. How to turn off BT Home Hub Smart Setup. We run our business from home on BT business FTTP. Norton Family. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home internet connection. Ive been into hub settings and its saying there is. Before running your T8 Mini for the first time, it would be helpful to have a quick look at this video as it shows the first run setup and how to access the settings to set up your network. I have a slight issue with parental controls I would like to setup on my BT hub. BT Parental Controls has three predefined filter. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual. 254 into the address bar. One of the easiest ways a child can bypass your parental controls, whether it be on Windows 11/10 or other platforms, is by taking full advantage of a free VPN. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. Shortly after (could be minutes or hours) the control set-up have no impact and another device stops working. In relation to Youtube a few addresses have to be blocked. TalkTalk rolled out a parental-control system two years before the government required it and has had much better take-up of its offering, with 36% of customers signing up for it. Switch BT Total Broadband Home Hub 3 User Manual And Troubleshooting. Configure your home hub to not do DHCP on your network anymore. BT Home Hub Parental Controls causing Script Errors The BT Home Hub cause a few issues, which can be easily fixed with a few simple steps seen in the video below. BT Parental Controls. BT Parental Controls assess each site that is accessed on your home connection. These are the safety systems in place at the point at which the internet enters your home. 0 Ratings. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Find out how to fix any problems you might be having with BT Parental Controls. Just log in to. BT Home Hub Parental Controls causing Script Errors How to use Quick Support. 99 connection charge may apply. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. Click on Plans and device. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. . To override the controls you simply need the password for it however I share my password with my kids since they watch the BT sport channels and need it to login. Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. 1. Press then go to (Settings) at the top right ofHi all. For business and public sector; For global business; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. BT Home Hub 3, Hub 4 and Hub 5. The Parental Controls are slightly different in that you need to click. Re: BT Hub Blocking Access to a Website. It does have a "Pause All" feature, which will pause every device connected to the WHW network, but devices can't be excluded from that Pause. There are two types of controls: BT Broadband and BT Wi-fi use BT Parental controls. your devices to your Home Hub, we’ll turn off the data to your Mini Hub. Please try after 15 minutes. Business hub - need to install parental controls as kids on internet for schoolwork. Plug the power cable into the back of your hub. Some more links on the ISP's blocking content (Virgin & BT Customers): BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Keep your software up-to-date. Enjoy all the Sky channels included with a NOW Entertainment and NOW Cinema Membership and all eleven Sky Sports channels with a NOW Sports Membership, plus, all four TNT Sports channels featuring exclusive UEFA Champions League access as well as Netflix and discovery+. I have read of similar issues posted in this Com. To find out how to use it,. Also don’t know which part of the restrictions, I just deactivated it completely. (Image credit: BT) BT has announced a new free update, called Wi-Fi Controls, that allows parents far greater control over their. 254 into the address bar. Combating that is one of the best uses of Xbox parental controls. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. It works by looking at the main purpose of the site. . I have the Safeguard on already with lots of items blocked (porn, weapons etc) but it doesn't seem to work so well when I test it out. 3. TVS. You might be asked to make a £1 payment. I bought it to replace a flaky BT Home Hub 5 after signing up fpr BT Inifinity. I've also got a Wi-Fi disc setup. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. Setup may take up to 2 hours. 1. BT Home Hub 3, Hub 4 and Hub 5. Phones pretty much the same-connected automatically when home. Includes a BT Home Hub (unless BT has already provided you with one). They usually come with several features to reduce the risk of children discovering potentially harmful content. Page 6 With BT TV, there’s something for everyone, including complete Library With BT TV, you can add bolt ons to. If you haven’t got an account click the ‘Sign up’ button. Linksys Atlas Pro 6 Velop Dual Band Whole Home Mesh WiFi 6 System (AX5400) - WiFi Router, Extender, Booster with up to 8100 sq ft / 750 sqm Coverage, 4x Faster Speed for 90+ Devices - 3 Pack. Installing PiHole on that OS. It looks essentially the same and is easy to plug in, but the router has a number of internal. Over the past few days I tried all the options and received the notifications emails but nothing is blocked at all in. I have the Safeguard on already with lots of items blocked (porn, weapons etc) but it doesn't seem to work so well when I test it out. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. parental controls; 3 Log in to set up your extras; Get more from BT with our free apps. It works on any device in the home that's connected to your BT Hub. (7 pages) Switch BT smart hub User Manual. Setting up. They definitely worked back then. your devices to your Home Hub, we’ll turn off the data to your Mini Hub. It’s easy to manage your account online with My BT. 254 into a web browser, or simply click on our link. Yes, Parental Controls work on all BT Broadband services, as they work at network level and are not dependent on which home hub or other router you use, as long as you use BTs DNS servers. Then we’ll switch off the Mini Hub. Our bt parental control has never worked since we moved home (fine at old address). Payment by Direct Debit. Thus, I did so and resultantly, I then enabled my parental controls to manage the settings, it said to wait as in the next 24 hours it would enable. We’ll be ready to activate it. The default PIN is 1234. Just go back to using your old home hub, if it does everything you want it to. BT Virus Protect works on compatible PC/MACs. Configure your PiHole installation to do the DHCP instead and tell it where your home hub (gateway) is so it can route traffic out to the internet. It's free for all BT Broadband customers. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. Open a search engine of your choosing. Scroll down and click the Manage your extras button. So I've been browsing the web this evening when suddenly I have a site that is being blocked by BT Parental controls. We also liked the extra parental controls it offered, including turning devices off at night. . Once activated, the filters will be live on the network within two hours. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Scroll to Parental Controls. With BT access controls you can manage how your device accesses the internet during certain times of the day. Price from month 25 currently £36. Non worked and the advisor raised a report promising a solution within 72 hours. Thanks, Paddy. Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. BT Home Hub Parental Controls causing Script Errors The BT Home Hub cause a few issues, which can be easily fixed with a few simple steps seen in the video below. So far there’s no major reason to upgrade to the Home Hub 5. I like the TP-Link’s simple approach to parental controls. I’ve recently upgraded to a Home Hub 2 and full fibre but more than one Apple device is giving a privacy warning that “The network is blocking. Setting up. 5. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2. You can change it to off (or medium or strict) It comes set to medium so some websites are not available. 4. YouView from BT; TNT Sports on TV, Online. Re: Please help- no parental control at all. Just follow these steps: Log in to My BT with your BT ID. You can find the step you need to follow here - BT Parental Controls. Back into the Hub 5 advanced settings, and in the Home Network section there is an option for Smart Setup of new devices which is enabled by default. Values are below,. With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. Please give that ago and let me know how you get on. You can change it at any time. To phone EE: Dial Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & Home Phone. View all. . Select Control wi-fi access for your devices to manage your screen time online . We’re busy sorting your broadband We’ll tell you when your broadband’s up and running so you can reconnect your devices to your Home Hub. BT sent me a new hub to attempt to resolve this. If the LED shows there is no connection, the next thing to check is whether there’s a problem in your area. Compatible line required otherwise £49. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. Secure browsing. Set up Smart Hybrid Connect. In fact the site I was attempting to visit was fine earlier today. Sadly he has found out that by simply turning the smart hub off and on disables the parental controls giving full access. 168. com & Community; Broadband. If your router has a different parental controls interface, please refer to How to configure Parental Controls on the Wi-Fi Routers (case 1)? For example, I want to keep my kids away from dangerous websites like gamble or porn sites, restrict internet access to 2 hours every day and block internet access during bedtime (10 PM to 7 AM). Re: Does Halo 1 still allow you to use Parental Controls? @juddster27. Connecting to BT-Fon on the same router which applies the same Parental controls will enable you to use Netflix and keep the level of Parental control you require. 07. How to install Showbox and. BT Parental Controls are the company's way of complying with the UK government's wish that all sites featuring adult content, including pornography, be filtered. BT Parental Controls. BT Smart hub 2 parental controls. Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tab“@TherionWare Hi - If you open a browser and enter 192. Press then go to (Settings) (at the top right of your screen) and select BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. Time to put it to the test. 1. For the Smart Hub 2, the 5GHz channel has a maximum throughput of 1733Mbps and the 2. What is admin password for Hub Manager? The admin password is on the Hub settings card on the back of the Hub. BT also offer the following functionality:with this Mini Hub. Your device IP. 99. Check BT Broadband status. Click the Settings tab, at which point you’ll be asked to enter your admin password. The tool is quick and easy to set up and simple to manage. Just log in to. Parental Controls are set by default on the Min Hub. Sites are categorised according to the primary purpose of the site, not each of the individual pages. These filters will. Sign In to BT Community. And that was fine too. Activation will take place automatically and households are automatically placed on the Light filter, although this can be changed. Then we’ll switch off the Mini Hub. Sort it out BT this is not responsible behaviour in a lockdown. To turn off or remove your Virgin Media Parental Control, do the following: Log in to your Virgin Media account. 65% of young people aged 11-16 are in favour of the. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. Money. So if anyone has a more elegant solution then. Search for proxy sites. 1. 2. Come on BT this is hardly responsible family friendly behaviour in the mi. However, since BT Parental Controls are designed to block or allow whole websites, you may find that adult-focused streaming services are blocked, while some services such as Netflix may be allowed since they. Broadband. I was impressed by the Hom. Parental controls leave search sites such as Google and Bing accessible. Each time you turn it off, you'll need to verify your age again by entering credit card details. Or so the hype and reviews intimated. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. Hi My Parental controls are set and active but do not block any sites on any devises in the house. Linksys Atlas Pro 6 Velop Dual Band Whole Home Mesh WiFi 6 System (AX5400) - WiFi Router, Extender, Booster with up to 8100 sq ft / 750 sqm Coverage, 4x Faster Speed for 90+ Devices - 3 Pack. When i log ontoFolks, Just joined BT and am disappointed by the Parental Controls. However, since BT Parental Controls are designed to block or allow whole websites, you may find that adult-focused streaming services are blocked, while some services such as Netflix may be allowed since they offer age-appropriate content for children to watch as well. Enter your BT hub admin password. Reply. . My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. BT Virus Protect works on compatible PC/MACs. Worth noting that via the TV I never have a problem. BT. Parental controls leave search sites such as Google and Bing accessible. Non-BT business hub or router: It's preferable that you use a BT Business Hub. Proxies bypass filters on your internet by diverting the traffic to another server, masking your computer's address in the process. If the two hours since you activated BT Parental Controls has passed and they're still not active, then the first step is to reboot your Hub. Before running your T8 Mini for the first time, it would be helpful to have a quick look at this video as it shows the first run setup and how to access the settings to set up your network. Scroll down to the ‘My Extras’ section and click Personalise your settings in the ‘Parental Controls’ panel. About your PINs There are two PINs: one for parental controls and one for payments. Peel off and apply the pre-paid returns label on top of the original mailing bag label. Open the web browser on any device, preferably a PC or laptop, and type 192. Home network (24 pages) Switch BT Home Hub Quick Start Manual. You should be able to do this with certain 3rd party routers however, but not on the Business routers. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. The Parental Controls feature allows you to manage internet usage by blocking access per device, blocking specific sites per device, and by setting a schedule for a device. Up close, we saw similar file-transfer speeds to the TalkTalk Super Router, with 802. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. I have restarted the Smart Hub but still does not work. 6. Find the best signal location in your house - this is often near a window. Hi @Mummy_T and welcome to the community. - talk to your family with two-way audio. Using and configuring a third party router. BT Home Hub Parental Controls causing Script Errors. From the app, click More then select Your wi-fi network. BT BT include parental controls within their broadband package. Going to "Manage your extras". Re: Does Halo 1 still allow you to use Parental Controls? @juddster27. Have a new hub coming so once recieved, will start from scra. - talk to your family with two-way audio. The parental controls offered by BT are inad. 4. Select the "Family & Other Users" tab on the left and then click on the plus sign (+) next to "Add A Family Member. 11ac standard. You can adjust these settings in the mobile section of MyBT. Parental controls for Apple, Android and other devices. My new BT home hub 5 also arrived yesterday and parental controls don't work with that either. indd 1 06/06/2017 08:53. 168. But it only works on Wf-Fi it Blocks websites on my ipad smartphone and Xbox One but not my WWindows 10 PC. 99 connection charge may apply. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Come on BT this is hardly responsible family friendly behaviour in the mi. BT Virus Protect works on compatible PC/MACs. All the action for a fraction. any ideas why or do I just need to change it to go off at 9. Broadband. parental controls; 3 Log in to set up your extras; Get more from BT with our free apps. Help setting up with EE Guides. Horrified just now finding out in browsing history my 7 year old googled inappropriate words and **blee. To start using parental controls within your Smart Hub (2023) for your family devices: Download the EE app for Android and Apple devices. Network IP on Macbook now shown as 192. Search Active discussionsLogging into a My BT account with a BT ID. com & Community; Broadband. Key moments. Home > Broadband > Guide > BT Parental Controls guide BT Parental Controls guide. BT parent controls and web protect are enabled. Enter your BT hub admin password. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. BT. After you have done that, then restart the home hub so you get a different public IP address. Claiming early cancellation credit from EE. This will give you access to the BT Home Hub’s settings screen. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. The more savvy visitors have worked through this, but to avoid anticipated stress when the main holiday season starts. 3. Broadband parental controls help you protect your children against inappropriate websites. Clicking on "Manage BT Parental Controls". It will also prevent you from. BT broadband. Its probably being blocked by parental controls or BT Web Protect. How do you access the BT Smart Hub Manager? BT Smart Hub Manager. . Are you a business user?Parental Controls not working. Parental controls. Then we’ll switch off the Mini Hub. Please would someone post the fix in words as an answer to this. Scroll down. Includes a BT Home Hub (unless BT has already provided you with one). I have a BT Home Hub 5a running OpenWRT 19. com & Community; Broadband. The surprise being I've never installed these, configured these or done anything with them at all. To start using parental controls within your Smart Hub (2023) for your family devices: Download the EE app for Android and Apple devices. Go to solution. Once you save the change it can take up to half an hour for BT connect to your. Activating BT Parental Controls BTW Step by Step instructionsHi I have set up parental controls for both our BT mobiles and on the WiFi Router through MyBT. Getting your T8/T8-S set up at first use. The Deco X60 roughly doubles the speed of the regular BT Whole Home Wi-Fi in medium-range tests but lags behind our current favourite 802. To turn off parental controls and allow 18+ rated websites, you'll need to verify that you're over 18 by entering credit card details. Once it’s charged, you’re ready to go. You will be activated with the 'light' filter setting. Hi, I'm unable to get these to work on my account. We run our business from home on BT business FTTP. Compatible line required otherwise £49. Shame it can’t handle tagged Vlans so you could restrict the limit on one while the other Vlans use separate credentials. I also tried deleting parental controls (not just switching them off), waiting over 24 hours and then reactivating. 4 October 2015 at 9:07PM edited 4 October 2015 at 9:30PM in Techie Stuff.